Lucy is a woman of many words. She loves writing, reading, a cup of tea and a good chat. Not necessarily in that order. To avoid this bio turning into a tome here are a few ways to describe her, as suggested by her delightful colleagues: effervescent, outlandishly British, outlandish in general, outrageous, and - bit of a plonker.
It’s difficult to liken the crisis communications of COVID-19 to anything we’ve seen previously. Financial services took a direct hit and as a result, crisis communications took on a whole new and meaning.